Star Pet Salon

Cancellation Policy We understand that schedules can change. To respect both our time and other clients, we have the following cancellation policy in place: • 24-Hour Notice Required Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment. • Late Cancellations Cancellations made less than 24 hours before the scheduled appointment will result in a cancellation fee of 50% of the scheduled service. • No-Shows Failure to show up for your appointment without any notice will result in a 100% charge of the scheduled service. • Arrival Window Please be available at your scheduled time. If you are unavailable upon arrival, it may be considered a no-show and charged accordingly. • Exceptions Exceptions to this policy are rare and made solely at our discretion. We reserve the right to enforce all fees regardless of the reason for cancellation. • Repeat Cancellations Clients with multiple late cancellations or no-shows may be required to prepay for future appointments. By booking an appointment, you agree to this cancellation policy.